Frequently Asked Questions

Frequently Asked Questions

Here are some questions parents may have and answers that may help them get settled after they've arrived at Our Lady of the Lake Children's Hospital.

Where can my friends and family members park?
If your child requires hospitalization, Our Lady of the Lake offers free parking in the lots across from the hospital. Due to construction, a limited number of spaces are available in the garage for a nominal fee. For your protection, please lock your car and remove your valuables.

Will I be able to stay with my child overnight?
The Children's Hospital's goal is to support your family so your child feels safe and secure in the hospital. We believe the presence of a family member is essential for your child's healing and safety, and requires a family member or adult to stay with your child at all times. You and your family are encouraged to participate in your child's care in order to calm fears and to make the hospital experience as pleasant as possible.

Most rooms are private. There are a few double rooms for parents admitting more than one child at a time. Most rooms have showers and a sofa that can be lengthened for use as a bed for the convenience of the adult staying overnight.

What should I bring from home?
Here are some of the items you may want to bring from home:

  • Overnight bag. You may want to bring some clothing and toiletries for yourself and your child. The Children's Hospital suggests you bring underwear, socks and some loose-fitting clothing, such as an oversized t-shirt or other clothing typically enjoyed by your child.
  • Robe, slippers and a favorite blanket.
  • Due to safety and fire regulations for hospitals, please do not bring any electrical appliances from home.
  • The Children's Hospital has most baby care items available on the unit, such as diapers, bottles and some brands of formula. The staff can explain which items are complimentary. If the Children's Hospital can make your stay more comfortable in any way, please let us know.

Do I need to bring my own telephone?
Each room has a telephone in it for your use for local calls. If you need to make long distance calls, you may want to bring a cellular phone or a calling card. Calling cards are available for purchase in the Gift Shop.

Can I bring some of my child's toys?
Yes. Please encourage your child to bring special, comforting toys; however, no toys that produce sparks. The Child Life department can also supply toys, activities and videos through the playroom located on the Children's Hospital.

When can our family visit?
To promote family-centered care, visiting hours on the Pediatric Unit are open and flexible. Family and friends may visit patients during waking hours. We ask that all visitors leave the unit by 9:00 p.m. so the patient can rest. The Children's Hospital asks anyone who may be ill to refrain from visiting. Due to the possibility of exposing infants to infection, it is recommended that infants younger than three months of age not visit the Children's Hospital.

Except during shift changes and an emergency on the unit, parents and grandparents have flexible visiting hours in the Pediatric Intensive Care Unit (PICU). However, due to the critical nature of the child’s illness in the PICU, we do have limited visiting hours to promote rest and healing for our patients. 

Visiting hours are:

  • 11:30 a.m. – 12:30 p.m.
  • 5:30 p.m. – 6:30 p.m.
  • 8:30 p.m. – 9:30 p.m. 

Two visitors at a time are permitted. Other family members may be allowed to visit at the discretion of the PICU nurse.

Who do I call if I need anything?
The staff of the Children's Hospital is committed to meeting your needs in a timely way. If you have any needs, requests or concerns, please call the nurses' station by pressing the nurses' call button in your room. The appropriate staff person will be sent to your room to assist you.

If you have any concerns that need to be addressed, please call and ask for the charge nurse.

If you are in need of spiritual or emotional support, Our Lady of the Lake's Pastoral Care or Social Services departments may be of help to you. A staff member can arrange a visit from either of these departments.