Parents Guide

Parents Guide

Chapel Services

Located on the first floor near the main lobby, the Chapel is open to patients, families and friends for prayer and meditation. Mass is celebrated at 11:30 a.m. Monday through Friday and at 8 a.m. on Saturday and Sunday. Communion is offered daily to those who wish to receive it.

All services can be viewed in the patient rooms on Channel 22. Visiting clergy from all denominations are encouraged to minister to patients from their congregations. A nondenominational meditation room is near the lobby in St. Mary's Tower.


We have a number of dining options for you and your family while at the hospital.

For patients, in-room 

Kids can be fussy eaters, especially when they're not at their best. That's why our menus are planned by a certified, executive chef and a registered dietitian as ordered by the attending physician. Menu selections come daily for the following day and if you have any questions about what your child should or shouldn't eat, our registered pediatric dietitians or diet technicians can answer them.

For family guests, in-room 

You may dine in-room with your child by ordering a guest tray. One meal tray will be provided for and additional trays cost $6 for breakfast and $8 other meals.


Nutritious, hot meals, a variety of soups and salads, a potato bar and snacks are available in our cafe on the first floor of the hospital.

The cafe is open daily during the following hours:

Breakfast: 6:30 a.m. - 10:30 a.m.
Lunch: 11 a.m. - 2:30 p.m.
Dinner: 4 p.m. - 8 p.m.
Grill: 11 a.m. - 8 p.m. 


Hospital, First Floor - St. Mary's Tower
Serving breakfast items 4:30 a.m. - 10 a.m.
Po-boy type sandwiches 24 hours daily

Medical Plaza, Second Floor near Elevator E
Monday - Friday
Serving breakfast items 6 a.m. - 11 a.m.
Po-boy type sandwiches 6 a.m. - 7 p.m.

Vending machines 

Vending machines are located on the first floor in the cafe.  Additional vending machines are located throughout the hospital.

Family Room

Our Family Room includes a television, coffee machine, phone and comfortable furniture. Family members are welcome to use the room during their visit.

Lost and Found

We try to make sure you and your family have all of your belongings when leaving the hospital, but if something is left behind, you can reach the Lost and Found at 225-765-8825.

Mail, Phone Calls, and Flowers

If someone wants to send a letter or package to your child during their stay, you can have them send it along to:

Patient's name and room number
c/o Our Lady of the Lake Children's Hospital
5000 Hennessy Blvd.
Baton Rouge, LA 70808-4398

To reach the room of one of our pediatric patients, dial (225) 374 + the patient's four-digit room number.


Local newspapers can be purchased at the information desk in the main lobby and the Emergency Room.


 Free, unlimited parking is available in the lots off Hennessy Boulevard. The fee for parking in Garage 2 is $3 per exit.

Pastoral Care

As a Catholic hospital, Our Lady of the Lake strives to minister to the spiritual side of all patients and their families as well as to offer quality medical care. Patients and their families, regardless of religious denomination, may request a visit from a member of the Pastoral Care team at any time. The Pastoral Care Office is on the first floor near the chapel. To reach a chaplain, call 225-765-8896 or have your child's nurse page the chaplain on call.

As a special service to local churches, the Pastoral Care department records the religious preference expressed by families at the time of their admission. Unless instructed otherwise, the Pastoral Care department provides this information upon request to local visiting clergy.


Furnished with books, toys, games, crafts, a VCR and electronic games, the playroom is a special place for children to relax, socialize and enjoy an array of fun and educational activities. All toys are disinfected by approved infection-control cleaning solutions.


His and Her Hairport, a full-service hair salon for men and women, is on the first floor of the main hospital. Patients, staff and visitors are welcome to use the salon. Salon hours are 8 a.m. to 5 p.m. Tuesday-Friday and 8 a.m. to 5 p.m. Saturday. To make an appointment, call (225) 765-8958.


Our Lady of the Lake Children's Hospital is a smoke-free facility. For the health of our patients, smoking is not permitted anywhere on the hospital campus.


 Every patient room is furnished with a telephone.

Local Calls: There is no charge for local calls, which may be made by dialing 9 followed by the desired number.

Long Distance Calls: Long distance calls may be placed from the patient's room. Dial 6 + 0 + area code + the 7 digit telephone number. These calls are intercepted by an operator who will complete the call through third party billing to the patient's home number or credit card. Long distance calls may not be billed to the hospital room. If you experience any difficulty in completing your call, dial zero for assistance from the hospital operator.

Calling Cards: For your convenience, calling cards are available for purchase at the Above & Beyond Gift Shop.

Patient Room Telephone Numbers: When calling a patient room, dial 374-plus the patient's four-digit room number.


A special TV channel, the Children's Channel, is available in all children's hospital rooms. The Children's Channel features popular, kid-friendly movies 24 hours a day. A schedule of movies is in each room. Five local channels are available as is the Cartoon Network and the Disney Channel!

Meeting Your Expectations?

We do everything possible to ensure that your child and your family are as comfortable as possible. If a need arises, you can share it with a hospital staff member or call our customer service liaison at (225) 765-8191 and we will respond as quickly as possible.